Role Summary

  • Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.  The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 

Essential Duties and Responsibilities

  • Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked

  • Maintain a willingness to please attitude and give undivided attention to any approaching guest

  • Adhere to guest checking in and checking out procedures pertaining to baggage handling

  • Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

  • Assist arriving and departing guests by opening and closing car and taxi doors

  • Maintain a spotless Porte Cochere and Drive way

  • Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.

  • Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

  • Room the guest in accordance with hotel standards

  • Be familiar with the lift workings and emergency stairs

  • Provide information to guests about the hotel facilities and services

  • Provide guest services and guidance

  • Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

  • Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

  • Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

  • Help other employees in department, replacing them temporarily when necessary

  • Keep the baggage room clean and in order before going off duty on each shift

  • Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

  • Use the Duty Log to document matters of importance

  • Operate Communicates equipment

  • Arrange transport and coordinate luggage Conversant with emergency evacuation and fire procedures for relevant department

  • Conversant with emergency evacuation and fire procedures for relevant department

  • Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture

  • Manage the key system for Valet service securely

  • Night staff check mail, message of expected guests against the system/computer and expected arrivals

  • Assist Concierge / Bell Captain on arranging transportation service

  • Perform any other task assigned based on Crowne Plaza West Hanoi needs or requirements.



Required Skills 

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Able to read and write English


  • High School or Vocational Certificate  in Hotel Administration, Hotel Management or equivalent



  • 6 months experience in guest service or customer service, or an equivalent combination of education and experience. 



Email: recruitment@crowneplazawesthanoi.com or marketing@crowneplazawesthanoi.com

Phone: +84 24 6270 6688   Ext. 7701


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36 Le Duc Tho street, My Dinh 2 ward
Nam Tu Liem district, Hanoi, Vietnam  |  84-24-6270-6688

© 2019 Crowne Plaza® West Hanoi