Food & Beverage Attendant


Role Summary

  • Supports the Food and Beverage Service team by performing support duties including mise en place of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service.

  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 

Essential Duties and Responsibilities

  • Mise en Place and Food Preparation

  • Assist with receiving and storage of goods

  • Clean and maintain equipment and premises

  • Maintain hygienic standards and procedures

  • Assist with the preparation of functions and service

  • Assist with cellar operations

  • Assist with the preparation of an outlet for service including:

- Cleaning of equipment

- Sorting of stores equipment

- Cleaning and maintaining glassware for service

- Cleaning and maintain flatware for service

- Cleaning and maintain china for service

- Preparing waiter stations

- Preparing buffet service

- Preparing service equipment and materials

- Assisting with table preparation

  • Mini Bar duties including:

- Filling mini-bar trolleys

- Checking used stock against issued stock

- Replacement of stock in accordance with mini-bar procedure

- Recording of replacement of stock

- Billing procedures in line with hotel policy

- Ordering of mini-bar items

- Storing of mini-bar items

  • Establishes and maintains effective employee working relationships

  • Attends and participates in daily briefings and other meetings as scheduled

  • Attends and participates in training sessions as scheduled

  • Conversant with emergency evacuation and fire procedures for relevant department

  • Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture

Occupational Health and Safety Responsibilities

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

  • Able to read and write English



Required Skills 

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Good communication and writing skills

  • Literate in the use of Microsoft Office

  • Problem solving, reasoning, motivating, organizational and training abilities


  • High School



  • Food service experience with general knowledge of restaurant operations preferred.



Email: or

Phone: +84 24 6270 6688   Ext. 7701


  • Facebook

36 Le Duc Tho street, My Dinh 2 ward
Nam Tu Liem district, Hanoi, Vietnam  |  84-24-6270-6688

© 2019 Crowne Plaza® West Hanoi