Director of Food & Beverage



Role Summary

  • Responsible for the management and achievement of profit for all food and beverage operations in the hotel including restaurants, bars, kitchen operations, catering and banquet operations

  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures 


Essential Duties and Responsibilities 


  • Oversee the management of restaurants, bars and outlets

  • Oversee the management of the kitchen catering and banquet operations

  • Manage staff within the hotel’s organization structure and human resource and hotel policies

  • Communicate regularly with food and beverage staff and conduct effective staff briefings

  • Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals

  • Establish systems which monitor the achievement of departmental goals

  • Ensure compliance with business operations and hospitality laws

  • Work with sales to manage the development of new products and services

  • Develop quality management systems

  • With Purchasing Manager, develop and monitor the implementation of purchasing procedures

  • Manage the delivery of high quality service to guests

  • Access and use Food and Beverage computer programs

  • Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department

  • Ensure all staff are properly trained on quality and service standards

  • Works with Human Resources on manpower planning and management needs

  • Works with Director of Finance in the preparation and management of the Department’s budget





Required Skills 


  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency

  • Problem solving, reasoning, motivating, organizational and training abilities

  • Good Communication and writing skills




  • Bachelor’s degree in Hotel Management, culinary arts, or related field




  • 5 years related experience, including management experience, or an equivalent combination of education and experience


Email: recruitment@crowneplazawesthanoi.com or marketing@crowneplazawesthanoi.com

Phone: +84 24 6270 6688   Ext. 7701


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36 Le Duc Tho street, My Dinh 2 ward
Nam Tu Liem district, Hanoi, Vietnam  |  84-24-6270-6688

© 2019 Crowne Plaza® West Hanoi