36 Le Duc Tho street, My Dinh 2 ward
Nam Tu Liem district, Hanoi, Vietnam  |  84-24-6270-6688

© 2019 Crowne Plaza® West Hanoi

PRIVACY POLICY

Crowne Plaza® West Hanoi also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other types of acquisition, disposal, transfer, conveyance or financing of all or any portion of Crowne Plaza® West Hanoi or of any of the business or assets or shares of Crowne Plaza® West Hanoi or a division thereof in order for you to continue receiving the same products and services from the third party.

 

KNOWLEDGE AND CONSENT

We collect personal information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

 

The form of consent that we seek, including whether it is expressed or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

 

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact our Duty Manager at +84 24 6270 6688 or hotel@crowneplazawesthanoi.com. We will inform you of the implications of withdrawing consent.

 

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that is required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

 

USE OR DISCLOSURE FOR MARKETING PURPOSES

If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates (including InterContinental Hotels Group PLC and its affiliates), including by means of direct marketing. If you have provided your consent for us to do so, we may also disclose your personal information (including name, mailing address and e-mail address) to these affiliates and/or third party business associates so that they can send you promotional materials directly.

 

You can choose not to allow us to use or disclose your personal information for direct marketing purposes by indicating your preference on hotel registration form or by contacting us as outlined below (see “Contacting Us”)

 

Cookies

Our customers should be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”. The information collected in such ways is not personal information.

Cookies are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g. customized delivery of information) available on this website.

 

How We Protect your Personal Information

We make commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Accessing to your personal information is restricted to selected employees or representatives. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

 

Links to Third Party Sites

This website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

 

Retention and Storage of Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you.

 

For Residents of Vietnam: Your Personal Information may be processed and stored outside of the province in which you reside and/or outside of Vietnam by us, an affiliate or an unaffiliated service provider for the purposes set out in this privacy policy and, under the laws of these jurisdictions, in certain circumstances of foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your personal information.

 

CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to modify this Privacy Statement at any time without notice. The Privacy Statement posted at any time via this website shall be deemed to be the Privacy Statement then in effect.

 

CORRECTING OR UPDATING YOUR INFORMATION

You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact us in any one of the following ways to request access to, or correction or update of your personal information:

Email: marketing@crowneplazawesthanoi.com

Address: 36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi.

Telephone: +84 24 6270 6688

Fax: +84 24 6270 6666

CONTACTING US

In the event that you have any questions about this Privacy Statement or if you have reason to believe that we may have failed to adhere to this Privacy Statement, you may contact hotel@crowneplazawesthanoi.com or call us at +84 24 6270 6688