Training Manager



Role Summary

Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. This position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources


Essential Duties and Responsibilities 

  • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

  • Ensure effective training programs are in place

  • Monitor the progress of the Training Business Plan and all training programs

  • Responsible for maintaining all hotel training and suppliers of training resources records and information

  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

  • Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

  • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, etc.

  • Assist Department Trainers in preparing and conducting departmental training and assess accordingly

  • Assist Department Trainers in some special actions and programs

  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

  • Produce monthly training reports for your Manager and the General Manager about Internal Training Programs and External Training Programs

  • Liaise with other Training Managers and educational institutions

  • Delivers briefings of all internal programs to executive management and department heads

  • Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

  • Regularly communicates with staff and maintains good relations

  • Works with Manager of Finance & Business Support  

  • Monitor the Quality Continuous Improvement Program

Occupational Health and Safety Responsibilities

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

  • Initiate action to correct a hazardous situation and notify superiors of potential dangers

  • Log security incidents and accidents in accordance with hotel requirements

  • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc

  • Fully conversant with all hotel emergency procedures





Required Skills 

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

  • Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.

  • Proficient in the use of Microsoft Office

  • Problem solving, analytical, reasoning, motivating, organizational and training abilities

  • Good writing skills



  • Bachelor’s degree in Human Resources or Training



  • 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience


Email: recruitment@crowneplazawesthanoi.com or marketing@crowneplazawesthanoi.com

Phone: +84 24 6270 6688   Ext. 7701


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36 Le Duc Tho street, My Dinh 2 ward
Nam Tu Liem district, Hanoi, Vietnam  |  84-24-6270-6688

© 2019 Crowne Plaza® West Hanoi